Platform
Everything works together. Finally.
Smart locks, messaging, guest apps, payments, housekeeping, breakfast, AI — all in one platform. No feature tiers. Everyone gets the full platform.
Smart Locks¹
Your Phone Is Your Room Key.
Smart lock integration. Connect the locks you have, or choose from supported hardware. Pick the locks that fit your property.
- 🔄Fully automatic lifecycleCodes generate before arrival, deliver via WhatsApp, and delete after checkout. Staff never touch a code.
- 📱Remote control from anywhereSlide to unlock or slide to lock — control any door from your phone. Battery alerts before lockouts.
- 🔢PIN backup, alwaysKeypad PIN works even if the app fails. No single point of failure.
- ⏰Configurable access timingSet access times per door independently. Entrance from noon, room door from 15 minutes before check-in, departure grace until 18:00. One code, configurable per door.¹
No key box. No rushing to open the door. Your guests arrive whenever suits them.
🔐 Swipe-to-unlock interface
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Messaging
One Inbox. Every Channel. Every Guest.
WhatsApp, SMS, email, and voicemail — all in one shared inbox your whole team can see. No more "who has the phone?" No more lost messages during shift changes.
- 🔄Welcome message that always gets throughWhatsApp → SMS → Email → staff task. If one channel fails, the next one tries. Nothing falls through.
- 🌐Automatic language detectionGuest messages in German, Lobbiq responds in German. AI answers automatically — or sends a standard reply until you're available.
- 📋Templates with personalizationMessages auto-fill guest name, room number, door code, and check-in time.
- 👥Multi-user shared inboxTeam members with access see all messages. Shift changes are seamless — context is always there.
Short messages. No chatbot. No upsell spam. WhatsApp or SMS delivers the door code and a link to the guest portal — the portal handles the rest. Configurable to your preference, but experience tells us: guests don't read long messages.
All guest communication in one place. Whether it's WhatsApp, SMS, email, voicemail or a missed call — you see it.
💬 Inbox view with conversations
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Payments
Send a Link. Guest Pays. Zero Commission to Lobbiq.
Generate a payment link, send it via WhatsApp or SMS, guest pays. You use your own payment account and keep everything — zero commission to Lobbiq.
- 💶Zero commission, alwaysMany competitors add 1-3% on top of processor fees. With Lobbiq, your payment account is yours.
- 📲One-tap from conversationGenerate and send a payment link without leaving the guest's chat.
- ✅Status trackingSee when links are sent, opened, paid, or expired. Automatic reminders for unpaid links.
- 🔗Stripe + myPOSConnect your existing payment provider. No new merchant account needed.
You get paid without chasing. Guests pay without friction.
💳 Payment link flow
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Guest Portal
Your Hotel in Your Guest's Pocket.
A browser-based guest portal — no app download. Breakfast ordering, service requests with real-time status, door access, WiFi, and hotel info. Adapts to each guest's journey stage.
- 🔵Real-time status cardsBlue = pending, green = confirmed, red = declined. Guests always know what's happening with their request.
- 📦Full request trackingSubmitted → Acknowledged → On the Way → Delivered. Guests see progress, staff see prioritized queues.
- 💰In-app upsellingEarly check-in, late checkout, parking — one-tap booking with instant status. Revenue without reception.
- 👫Share with companionsGuests share access via WhatsApp, SMS, email, or QR. Companions get their own door access and breakfast preferences.
Early check-in, parking, breakfast — visible the moment guests open their portal. Revenue through elegance, not push notifications.
Guests stop calling reception. You stop repeating yourself.
📱 Guest portal: real-time status cards (blue/green/red)
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📱 Item request lifecycle: 4-step tracking flow
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📱 Guest upsell page: elegant pricing + one-tap booking
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AI Concierge
Your guests get answers. Even when you're asleep.
AI that actually helps. Not AI for the sake of AI.
Lobbiq's AI Concierge handles guest questions on WhatsApp, suggests replies on your dashboard, and assists guests in the portal — 24/7, in 8 languages. Trained on 160 real guest conversations from a 9.0-rated hotel.
Guest AI (WhatsApp)
Guests message your hotel on WhatsApp. The AI responds instantly — check-in instructions, local tips, breakfast times, parking info. High-confidence answers go automatically. Anything uncertain gets escalated to your team.
Staff AI (Dashboard)
Ask your dashboard anything: 'Any early check-ins tomorrow?' 'How many breakfasts?' 'Who hasn't paid the city tax?' Get instant answers without opening your PMS.
Guest App AI (Portal)
In-portal concierge for guests browsing your hotel's guest app. Restaurant recommendations, activity suggestions, hotel info — all answered instantly.
You stay in control.
The AI uses a confidence model: high confidence = auto-respond, medium = suggest to staff, low = escalate. Complaints and billing always go to a human. The AI never makes promises on your behalf.
Trained on 160 real guest conversations. 8 languages. Not generic — built from actual hotel operations.
AI messaging tools typically cost €150–300/month as a standalone add-on. With Lobbiq, it's included.
Questions get answered at 2am. You get your sleep back.
Smart Phone Exchange
Keep your hotel's phone number. Never miss a guest call again.
Forward your existing hotel number to Lobbiq — setup takes 15 minutes, reversible anytime. Calls route intelligently, voicemails transcribe automatically, and missed calls become WhatsApp conversations.
During the day
Calls route to the on-duty staff member's mobile — with a push notification showing who's calling, which room they're in, and when they're checking out. Answer with context, not confusion.
After hours
Professional voicemail greets your guest in their own language — Dutch, German, English, French, Spanish, or Italian — detected automatically from their phone number. Voicemails are transcribed and appear in your inbox.
Missed a call?
Lobbiq automatically sends a WhatsApp message: "Sorry we missed your call. How can we help?" A missed phone call becomes a conversation — nothing falls through.
Press 9 at any time to bypass the system and connect directly. For the calls that can't wait.
"Goedemorgen... Guten Tag... Bonsoir..." — time-of-day greetings in your guest's language.
Lobbiq vs. traditional phone systems
| Feature | No system | Basic voicemail | Cloud PBX | Lobbiq |
|---|---|---|---|---|
| Monthly cost | €0 | €5–10 | €25–60 | Included |
| Multi-language greeting | — | — | — | ✓ Auto-detected |
| Voicemail transcription | — | — | Some | ✓ Automatic |
| Caller identification | — | — | Caller ID only | ✓ Guest name + room |
| Missed call follow-up | — | — | — | ✓ WhatsApp auto-reply |
| Unified inbox | — | — | — | ✓ Voice + WhatsApp + SMS |
| On-duty routing | — | — | Manual | ✓ Automatic |
| Works with your number | — | ✓ | ✓ | ✓ Via forwarding |
| Setup time | — | — | Days–weeks | 15 minutes |
You keep your hotel number. You never miss a guest call. Your private number stays private.
Breakfast ordering
Every croissant accounted for. No guessing, no waste.
Guests order breakfast the night before through the guest portal. Per person, per day, per item — with dietary preferences saved across their entire stay.
- 👤Per-person customisationAdult 1: no yoghurt, egg soft-boiled 6 minutes. Adult 2: extra croissant, no meat. Remembered every morning of their stay.
- 📋Kitchen-ready overviewScroll through each day's orders by suite. Everything the kitchen needs is on one screen — no guessing, no waste.
- 🥗Dietary preferences rememberedSet once, applied every day. Vegetarian, vegan, gluten-free, lactose-intolerant — each guest's needs are saved and pre-applied.
- ♻️Less waste, lower costsGuests switch off what they won't eat. You prepare only what's needed. Measurable food waste reduction — good for the planet, good for your margin.
Breakfast ordering is included in Lobbiq. Not an add-on. Not a tier upgrade. It is part of the platform because every guest deserves a personalised start to their day.
No overproduction. No waste. Guests get what they want — without having to ask.
🥐 Breakfast admin: per-suite, per-person orders with dietary preferences
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Full platform
And that's just the start.
All of the following is included in every plan. Add smart locks, AI or housekeeping only when you need them.
Your Cleaning Schedule Builds Itself.
Tasks generate automatically based on checkouts and turnovers. Staff see their assignments on their phone.
✦ Three tiers including external cleaner portal
Your cleaning team knows exactly what to do next. You stop being the coordinator.
Nothing Falls Through the Cracks.
Tasks linked to reservations, guests, and conversations. Guest-waiting items auto-prioritize. Shift handoffs are automatic — tasks belong to roles, not people.
✦ Hotel-context task management
Nothing falls through the cracks between shifts.
Today Dashboard
Your command centre. Guests in-house, arrivals, departures, next day arrivals/departures — at a glance.
✦ Smart alerts for urgent items
If it can be automated, it is.
If it can be automated, it is. Every step in the guest journey and every task for your team — triggered automatically at the right moment. Completed tasks resolve and disappear. No manual follow-up needed.
✦ Set and forget
CMS Page Builder
Build and manage your guest-facing content without a developer. Use building blocks to create your own style. Hotel info, local tips, house rules, upsell pages — all multilingual, all live in the guest portal the moment you save.
✦ Visual drag-and-drop editor
Analytics & Reporting
Guest portal usage, messaging response times, housekeeping performance, AI costs, system health.
✦ Five specialized dashboards
Notifications & Templates
Pre-written message templates with auto-personalization. One template works across WhatsApp, SMS, and email.
✦ WhatsApp-compliant templates
One subscription. One login. One platform that actually talks to itself.
Integrations
Works with what you have.
Keep your PMS. Lobbiq connects to it — directly via API or through Zapier.
Mews
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Mews
Direct API integration
Smoobu
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Smoobu
Channel manager
Nuki
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Nuki
Smart lock integration
Twilio
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Twilio
WhatsApp & SMS
Stripe
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Stripe
Payment processing
myPOS
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myPOS
Payment processing
Zapier
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Zapier
Connect anything
Claude AI
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Claude AI
Anthropic AI assistant
Your existing PMS stays. Lobbiq adds everything it was missing.
Use case
On-site. Hybrid. Or fully remote.
Lobbiq supports every operation model. Most hotels use a mix — staffed during the day, automated at night. You decide what works for your property.
| Traditional | With Lobbiq |
|---|---|
| Call hotel to arrange early check-in | Request in portal, get instant status card |
| Wait at front desk, collect key | Phone unlocks entrance and suite door |
| Call reception for towels or WiFi | One-tap requests, instant WiFi access |
| Call and hope someone picks up | Submit in portal, see real-time status |
| Queue at checkout, return key | Close door and leave — access deactivates |
Staff aren't replaced — they're freed from repetitive tasks to focus on moments where human interaction actually adds value.
Book a Demo →Whether you are on-site or not — the hotel runs.
See it all in action.
Every feature. One platform. From €39/month. No commitment needed — just a conversation.
Book a Demo →