The guest journey
From booking to checkout, handled.
Every touchpoint — automated, connected, and personal. Here is exactly what happens.
Before they arrive, everything is ready.
Guests receive their personal Lobbiq link via WhatsApp before arrival. They complete online check-in, order breakfast, request early check-in, and reserve parking — all without calling you.
Guest pre-arrival checklist
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Car to room. No front desk. No queue.
At check-in time, door access activates automatically. Guests walk straight to their room — entrance and suite door open with one swipe. Their phone is their key.
Door access on guest phone
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Their phone is their concierge.
Service requests, late checkout, WiFi credentials, breakfast changes, door access — all on demand from the guest portal. Staff receive tasks automatically. Nothing falls through the cracks.
Guest portal during stay
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They just leave. You get the review.
Automated departure reminder the evening before. Checkout is contactless — guests simply leave. Your review request goes out automatically via WhatsApp.
Automated departure flow
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The arrival experience
You're on the beach. Your guest arrives.
At check-in time, door access activates automatically. Your guests walk straight in.
Before arrival
Guest receives a WhatsApp, SMS or email with their door code and a link to the guest app. Everything ready before they arrive.
Arrival
They swipe to unlock in the guest app or enter their code. No key. No front desk. Straight to their room.
Settled
WiFi, house rules, local tips — all in the app. They find everything they need. No call, no confusion.
You
Open Lobbiq if you want. See the guest is there. If they need anything, you get notified in Lobbiq. Or don't check at all — it's handled.
In control
You're still in control. You just don't have to be there.
The 9-stage guest journey
See all 9 guest journey stages
| Stage | Name | Guest portal | What Lobbiq does |
|---|---|---|---|
| 1 | Future booking | Pre-arrival info, breakfast ordering | Sends pre-arrival WhatsApp, activates portal with check-in prompts |
| 2 | Pre-arrival | Online check-in, service requests | Monitors link open + completion, sends reminders if not opened |
| 3 | Arrival day — check-in ready | Door controls activate | Activates door codes at check-in time, sends door code confirmation |
| 4 | Arriving | Full access — door, requests, info | Detects first door use, marks guest as arrived |
| 5 | In-house | Full access — all features active | Handles service requests, breakfast, upsells, messaging |
| 6 | Extended stay | Full access continues | Continues all services, monitors door and request activity |
| 7 | Last night | Departure info, final breakfast | Sends departure reminder, prepares checkout flow |
| 8 | Departure day | Checkout info visible | Sends checkout reminder, revokes door access at checkout time |
| 9 | Post-checkout | Thank you message | Sends review request via WhatsApp, archives conversation |
What changes for your guests
| Traditional | With Lobbiq | |
|---|---|---|
| Arrival | Wait at front desk | Walk straight to room |
| Room key | Physical key or card | Phone + PIN backup |
| Services | Call reception | One-tap from portal |
| Breakfast | Paper form at check-in | Per-person digital ordering |
| WiFi | Ask reception for password | One tap in the portal |
| Checkout | Queue at front desk | Just leave |
See it in action.
Book a conversation with Harry — the hotelier who built this and runs it every day.
Book a demo →